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Re : Unable to uninstall Sentinel v7.6

I am sorry but I don't know how to differentiate provisional license and activated license.Could you tell me the differences?In fact, we have a tool to store key values and we have to run the tool...

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Re : Unable to uninstall Sentinel v7.6

Please share the screenshots of the following pages-1. http://localhost:1947/_int_/devices.html2. http://localhost:1947/_int_/features.html   (Assuming that you have already installed haspdint.exe...

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Re : Unable to uninstall Sentinel v7.6

Hi Ashish, I attached the screenshots for devices.html and features.html.FYI I am still using haspdint 7.4. Here's my Runtime:

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Re : Unable to uninstall Sentinel v7.6

Hi Eeyong,This would need a detailed investigation.Please report the issue with your application vendor and ask him to contact us for the same. This will be required as we need some details from vendor...

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Re : Unable to uninstall Sentinel v7.6

OK thanks.By the way, may I know how can I differentiate the provision license and non-provision license.Could you please kindly share with me?Thanks.

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Re : Unable to uninstall Sentinel v7.6

Provisional license is the the trial license given for specific number of days.It will show number of remaining days under "Restrictions" column in http://localhost:1947/_int_/features.htmlRegards,Ashish

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Pc crashing, Error.log complains about driver

I have a problem with two identical systems, both have the same problems but not at the same time.The PC's are equiped with 3 dongles, in the access.log only two dongles are continuously checked. From...

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Re : Unable to uninstall Sentinel v7.6

Thank you Ashish.It is written perpetual under the Restrictions column, so I believe I am not using the provisional license.

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Re : Pc crashing, Error.log complains about driver

Hi Edgar,The logs show that all API calls have returned "result (0)" which means success. Hence the problem does not seem to be on the licensing side.Your screenshot shows that all three keys have...

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Re : Unable to uninstall Sentinel v7.6

Yes, this is a permanent license and not a trial.Regards,Ashish

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Re : Pc crashing, Error.log complains about driver

thanks for the info.The error.log is also showing problems. This is small part of the log file:2018-06-15 07:30:07 [2632] Failed to call driver (error 0xe000000c)2018-06-15 07:30:07 [2632] Failed to...

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Re : Pc crashing, Error.log complains about driver

two of the appplications are running using the service "System" account, which folder should I place their .ini file

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Re : Pc crashing, Error.log complains about driver

If the current logged in user is Administrator then you can put in the same user folder.Otherwise use the Administrator folder.If logs are not created then try in a different user folder.Thanks,Ashish

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Re : Pc crashing, Error.log complains about driver

Error.log2018-06-15 07:30:37 [2632] Failed to call driver (error 0xe000000c)Access log, thinks everything is OK???2018-06-15 07:30:35 127.0.0.1:63243 [SRM]@127.0.0.1 POST /api/GET_FEATURES...

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Re : Pc crashing, Error.log complains about driver

I only get an accesslog of the application running under the Administrator account.Possibly the other .ini files are not in the correct folder.Can I check in a log file where the application will...

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Re : Pc crashing, Error.log complains about driver

Hi Edgar,It seems that this issue will need detailed investigation.Please contact our support team via Customer Portal https://supportportal.gemalto.com/csm/Regards,Ashish

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Error code H0053

Hi!When starting our application, we got the following message:Does anybody knows what the problem could be?I de-installed and installed the application and HASP again, but with no result.

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Re : Error code H0053

Dear Customer,Thanks for writing in !Please share the following detail:- Open the Admin Control Center http://localhost:1947/_int_/devices.html on the license server from where the application is...

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Re : Error code H0053

Hi Gaurav,Thanks for the information.The user section was the problem. We use it tests with detachable licenses and we restricted it too much.Thanks again, the problem is solved.Regards,Harreld

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Re : Error code H0053

Thanks for sharing the update.I am glad to know that the problem is resolved. Hence, closing this thread.Please feel free to get back to us.Regards,Gaurav Bhanot

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