Re : sentinel HL key driver problem
Dear Customer,Hope you are doing well.Unfortunately, I am not able to see the attachments. Kindly share the same again.Please note that it could be possible that the Sentinel HL key has become...
View ArticleProgram performances after protection
Hi all,I'm analyzing the performances of a test program after protection with Sentinel LDK Envelope 7.4Attached you can find the test program. Without protection the execution lasts 30ms. If I protect...
View ArticleRe : Program performances after protection
Hi Matteo,Hope you are keeping well.Yes, Envelope protection increases startup time for any executable but we need to investigate further on this issue. Kindly send one email to...
View ArticleRe : sentinel HL key driver problem
Hi - check attachment again- and if the Sentinel HL key has become faulty why it be appeared in device manager with yellow sign.- i don't know what is Type of HL key but it is the green one and used...
View ArticleRe : Program performances after protection
Hi,I've sent the email. The method that I call is not during startup... And is the same also if that method is not in the .exe file but in another dll...Let me knowRegardsMatteo
View ArticleRe : Program performances after protection
Hi Matteo,I have assigned your ticket to me.We will discuss further on this issue through our ticket.Regards,Anubhav
View ArticleRe : sentinel HL key driver problem
Hello Akram, Thanks for the response.This could be key specific issue as you have tested on multiple machines and tried the latest run-time drivers.Hence for further investigation to confirm, please...
View ArticleDongle as HID Device
Hello, i have a ESX VM with Windows 7. If i plug in the dongle, the device Manager Show the donlge as a HID (Human Interface Device) To install the Driver from the common folger in Programm x86 is not...
View ArticleRe : Dongle as HID Device
Hi Sven,Hope you are doing well!Thanks for sharing the concern, I will try my best to answer the same.Kindly try to download the latest HASP driver from the below location:Link:...
View ArticleRe : Is it possible upgrade protection key and master key to driverless?
Hello Diuming, Just a clarification on your first question:Q1)Is it possible to upgrade protection key and master key to driverless?It is possible to upgrade a "protection key" to driverless using...
View ArticleSentinel USB Driver
After running both the Sentinel Protection Installer 7.6.8 and Sentinel System Driver 7.5.9, everytime I run the SAM tool it states that the USB driver is missing. I'm installing on a new Dell laptop...
View ArticleRe : Sentinel USB Driver
Hi,For the mentioned issue please check in Control Panel under "Programs and Features", if the drivers are successfully installed then you should have following entries:Sentinel Protection Installer...
View ArticleClik here to view.
Re : Sentinel USB Driver
Henna, when I check Installed Programs I do see it installed:When I open Device Manager I also see it listed:Here are the listed driver versions and date:Yet when I run the Medic to test I keep getting...
View ArticleRemove Sentinel Keys or Change Hardware profile
HelloI am working on changing hardware profile and removing trail codeIs there anyway to delete Sentinel Keys from windows?I know there is long procedure any body could explain that?How I can change...
View ArticleRe : Sentinel USB Driver
Hi,I think if you are getting drivers listed in the Control Panel and the key is also seen in Device Manager then that should be enough.Please do not depend completely on the results of SAM tool. Also,...
View ArticleRe : Remove Sentinel Keys or Change Hardware profile
Hi Cinohee,Hope you are keeping well.Please explain your query again. As per my understanding, you want to delete SL license from target machine and want to change hardware (Fingerprint) so you license...
View ArticleRe : Sentinel USB Driver
Hi Bradley, SAM is checking the registry key: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Rainbow Technologies\Sentinel System Driver To tell if the "USB drivers" are installed. If you don’t have...
View ArticleRe : Remove Sentinel Keys or Change Hardware profile
There is two type of problem1: when user install key server when network is enabled its OK by changing mac address user key server warn hardware changed2- when user install without mac enabled...
View ArticleRe : Remove Sentinel Keys or Change Hardware profile
Hi Cinohee,Thank you for reply.For better understanding in your use case, kindly send one email with your query to "technical.support@gemalto.com".Regards,Anubhav
View ArticleCannot deinstall Sentinel HASP vendor Suite 5.10.1.17165 (Windows 7)
While trying to install Sentinel LDK it tried to deinstall the Sentinel HASP vendor suite which had been installed sometime in the past. Got an error message that setupclnt.msi could not be found.It...
View Article