Quantcast
Channel: Gemalto Sentinel Customer Discussions
Viewing all 698 articles
Browse latest View live
↧

Re : sentinel HL key driver problem

May 25, 2017, 3:28 am
$
0
0
Dear Customer,

Hope you are doing well.

Unfortunately, I am not able to see the attachments. Kindly share the same again.

Please note that it could be possible that the Sentinel HL key has become faulty.Also try using another HL key and share the behaviour.

Additionally, please share the following details:

- Type of HL key being used?

- Share the error message received while trying to install Sentinel HASP/LDK drivers.

- Are you able to open the Admin Control Center ( http://localhost:1947/_int_/ACC_help_index.html ). Kindly share the screenshot of 'Sentinel Keys' page.

Looking forward for your response.

Thanks,
Gaurav Bhanoot
↧
Search

Program performances after protection

May 26, 2017, 2:17 am
$
0
0
Hi all,
I'm analyzing the performances of a test program after protection with Sentinel LDK Envelope 7.4
Attached you can find the test program. Without protection the execution lasts 30ms. If I protect the .exe with the default parameters the execution lasts 950ms! I try different settings. For example, selecting only the core method and disabling all the protection (see attached image), the execution lasts 500ms. Decompiling the code, LDK Envelope only added

  2. \u003442172457.\u00336033679((object) null, MethodBase.GetCurrentMethod(), true);
  3.       try
  4.       {
  5. [...]
  7.      }
  8.       finally
  9.       {
  10.         \u003442172457.\u00336033679((object) null, MethodBase.GetCurrentMethod(), false);
  11.       }
So, no encryption nor obfuscation decrease a lot the performaces!

The loophole that I found to obfuscate the code and maintain performances is to deselect all methods, create an empty Dummy method and protect only it (otherwise LDK Envelope does nothing) and select String encryption and Obfuscate Symbols in .NET Default Protection Settings.
Am I doing something wrong or this behavior is correct?

Thank you
Best regards
Matteo
↧
↧

Re : Program performances after protection

May 26, 2017, 8:04 am
$
0
0
Hi Matteo,

Hope you are keeping well.

Yes, Envelope protection increases startup time for any executable but we need to investigate further on this issue. Kindly send one email to "technical.support@gemalto.com" with your query/issue and LDK version that you are using for protection.

Regards,
Anubhav
↧

Re : sentinel HL key driver problem

May 26, 2017, 8:54 pm
$
0
0
Hi 
- check attachment again
- and if  the Sentinel HL key has become faulty why it be appeared in device manager with yellow sign.
- i don't know what is Type of HL key but it is the green one and used on "TEMS investigation 16.3.5" also i don't have another HL key 
- check the attachment to see the error


many thanks 

↧

Re : Program performances after protection

May 27, 2017, 3:20 am
$
0
0
Hi,
I've sent the email. 
The method that I call is not during startup... And is the same also if that method is not in the .exe file but in another dll...

Let me know
Regards
Matteo
↧
↧

Re : Program performances after protection

May 29, 2017, 6:06 am
$
0
0
Hi Matteo,

I have assigned your ticket to me.

We will discuss further on this issue through our ticket.

Regards,
Anubhav
↧

Re : sentinel HL key driver problem

May 30, 2017, 12:34 am
$
0
0
Hello Akram,

Thanks for the response.

This could be key specific issue as you have tested on multiple machines and tried the latest run-time drivers.

Hence for further investigation to confirm, please reach our support team at technical.support@gemalto.com .

Regards,
Parth


 
↧

Dongle as HID Device

May 31, 2017, 7:31 am
$
0
0

Hello,

i have a ESX VM with Windows 7. If i plug in the dongle, the device Manager Show the donlge as a HID (Human Interface Device) To install the Driver from the common folger in Programm x86 is not working, that is no 64 bit Driver.

I tested this on my Windows 10 Laptop with 64 Bits Windows.

 

Any Ideas what i can do? Thanx

 

Cheers

Sven

 

↧
Search

Re : Dongle as HID Device

May 31, 2017, 8:10 am
↧
↧

Re : Is it possible upgrade protection key and master key to driverless?

June 5, 2017, 5:48 am
$
0
0

Hello Diuming,

Just a clarification on your first question:

Q1)Is it possible to upgrade protection key and master key to driverless?

It is possible to upgrade a "protection key" to driverless using Sentinel EMS or LicGen APIs, but it is not possible to upgrade the "LDK Masterkey" to driverless.

- The "LDK Masterkey" remain property of Gemalto. Only Gemalto can generate updates for your Masterkey.

- The "LDK Masterkey" have extra functionalities that do require for the "Local License Manager" to be installed as part of the LDK Runtime Installer. So there are no reason for Gemalto to produce a Driverless version of the Masterkey.

Regards,
Olivier

↧

Sentinel USB Driver

July 11, 2017, 12:44 pm
$
0
0
After running both the Sentinel Protection Installer 7.6.8 and Sentinel System Driver 7.5.9, everytime I run the SAM tool it states that the USB driver is missing. I'm installing on a new Dell laptop running Windows 10 Pro - 1703 

I'm not sure where to go to get this working correctly.

Thanks.
↧

Re : Sentinel USB Driver

July 12, 2017, 2:41 am
$
0
0
Hi,

For the mentioned issue please check in Control Panel under "Programs and Features", if the drivers are successfully installed then you should have following entries:

Sentinel Protection Installer 7.6.8
Sentinel System Driver Installer 7.5.9

Also, if you are using any hardware dongle just check in the Device Manager if the connected hardware is visible there.

Though, if the entries are not visible then please send an Email to us over technical.support@gemalto.com or crmprod@gemalto.com to further investigate the issue.

Thanks,
Heena
↧

Re : Sentinel USB Driver

July 12, 2017, 6:28 am
$
0
0
Henna, when I check Installed Programs I do see it installed:





When I open Device Manager I also see it listed:




Here are the listed driver versions and date:




Yet when I run the Medic to test I keep getting this error:




I have tried to contact support, case CS0291246, since I got the HASP from the vendor they said they can't help, when I contact the vendor they say its a driver issue and to contact Gemalto.
↧
↧

Remove Sentinel Keys or Change Hardware profile

July 12, 2017, 6:18 pm
$
0
0
Hello
I am working on changing hardware profile and removing trail code
Is there anyway to delete Sentinel Keys from windows?
I know there is long procedure any body could explain that?
How I can change hardware that test Sentinel think hardware changed
I already check it by changing mac address but in computer without mac how I can making this change to testing key?
Thank you


↧

Re : Sentinel USB Driver

July 13, 2017, 12:27 am
$
0
0
Hi,

I think if you are getting drivers listed in the Control Panel and the key is also seen in Device Manager then that should be enough.

Please do not depend completely on the results of SAM tool.

Also, kindly confirm if you are facing any issues while accessing the license etc.

Thanks,
Heena
↧
Search

Re : Remove Sentinel Keys or Change Hardware profile

July 13, 2017, 6:56 am
$
0
0
Hi Cinohee,

Hope you are keeping well.

Please explain your query again. As per my understanding, you want to delete SL license from target machine and want to change hardware (Fingerprint) so you license become clone.

Kindly correct if I am wrong.

Regards,
Anubhav
↧

Re : Sentinel USB Driver

July 14, 2017, 9:58 am
$
0
0
Hi Bradley,

SAM is checking the registry key: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Rainbow Technologies\Sentinel System Driver

To tell if the "USB drivers" are installed.

 



If you don’t have ownership of the registry key (ie: Access Denied) the “USB Driver Installation" is not detected in SAM. (As SAM is not being able to read

the above registry key).

This said, the SAM (Sentinel Advance Medic) is designed to communicate with the Sentinel System Driver (Parallel and USB drivers)  and detect following dongles:


Sentinel Hardware Key / Sentinel Dual Hardware Key  (USB)

Sentinel UltraPro Key (USB & Parallel)

Sentinel SuperPro Key (USB & Parallel)



But looking at your “screenshots”, you do have the following USB devices, attached and the Sentinel LDK Runtime Drivers 7.55 installed on the machine:


Sentinel HASP Key

Sentinel HL Key


These USB devices & related Drivers (Sentinel LDK Runtime Drivers 7.55) are not supported by the SAM (Sentinel Advance Medic).


If you want to check the content of the attached “Sentinel HASP Key” / “Sentinel HL Key”


Open you internet browser (ie: Internet explorer) and type the URL http://localhost:1247


If the Service “Sentinel LDK License Manager” is started, it will display the interface “Admin Control Center” (ACC).


Then click on “Sentinel Keys” to get the connected “Sentinel HASP Key” / “Sentinel HL Key” displayed.

  

Regards,

Olivier





↧
↧

Re : Remove Sentinel Keys or Change Hardware profile

July 15, 2017, 10:15 am
$
0
0
There is two type of problem
1: when user install key server when network is enabled 
      its OK by changing mac address user key server warn hardware changed
2- when user install without mac enabled 
      by changing mac key server do not warn anything and VM can be cloned

Is there any way That I change information in windows registry two tel key server hardware is changed?

or is there anyway to I uninstall all key from user computer without formatting hdd? 
↧

Re : Remove Sentinel Keys or Change Hardware profile

July 17, 2017, 6:11 am
↧

Cannot deinstall Sentinel HASP vendor Suite 5.10.1.17165 (Windows 7)

July 18, 2017, 4:06 am
$
0
0
While trying to install Sentinel LDK it tried to deinstall the Sentinel HASP vendor suite which had been installed sometime in the past. Got an error message that setupclnt.msi could not be found.

It was search in C:\Users\kuku\AppData\Local\Temp\Rar$EX27.629\SENTIN~1.1\Windows\subsetup\

which looks like it had been installed once directly from a ZIP file and had been unpacked using Winrar.
And maybe due to some cleaning up of Local\Temp it got removed. Odd.

How can I get out of this situation? It seems that deinstallaion of this package is necessary before Sentinel LDK can be installed.

--
Christoph

↧
Viewing all 698 articles
Browse latest View live
Search
<script src="https://jsc.adskeeper.com/r/s/rssing.com.1596347.js" async> </script>