Re : Unable to install akshasp.inf
Dear Customer,Thanks for reaching out to Gemalto.Could you please confirm the version of Sentinel HASP/LDK drivers which you are trying to install? The Windows status code -1906441208 could be a signed...
View ArticleWindows 10 Updates 2018-02
Hello,I can't install the latest security updates (2018-02) for Windows 10 (1507 LTSB. 1607 LTSB and 1709) on x86 (32 bit) computers with installed HASP Driver (7.63).The updates forces an early reboot...
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Trouble running sentinel license manager service
trying to instally Mynah Technology's MiMiC software these past couple weeks and have been consistently stopped by this error message:I get it during the MiMiC install wizard, and I also get the...
View ArticleRe : Trouble running sentinel license manager service
Hi Maxwell,Please share the details about the antivirus installed on the machine.This problem may be caused due to the antivirus blocking the service.Try after adding the following file in the...
View ArticleRe : Windows 10 Updates 2018-02
Hi Michael,Please confirm the issue you are getting while running protected application after following second step.Thanks,Heena
View ArticleRe : Windows 10 Updates 2018-02
Hello,what do you mean with "after following second step"?If I reinstall the HASP-Driver after udating Windows and I start the protected application the Computer restarts immediately!
View ArticleRe : Windows 10 Updates 2018-02
Hi Michael,This needs further investigation at our end. Hence, we suggest you to kindly get in touch with support team at technical.support@gemalto.com .Thanks,Heena
View ArticleRe : Trouble running sentinel license manager service
Currently running McAfee antivirus, it is the only one we run. hasplms.exe was actually already in the "safe programs" list when I went to add it, so I went ahead and disabled my active scanning and...
View ArticleKey Memory Default Value
Hi,We've been using the HASP SRM key for a while now. We use the API to directly read/write in the key memory. We ran into a strange issue. It seems some key arrive from the manufacturer with 0xFF...
View Articletype of variables
hello i want know type of variables in hasp_windows_xxx.dll status = hasp_login(feature, vendor_code, &handle);hasp_login return *intfeature return int vendor_code return...
View ArticleRe : Key Memory Default Value
Hi Stephane,Thanks for reaching out to Gemalto.Could you please confirm if you have received the HASP SRM key directly through Gemalto or from our partner?The starting memory value of an unused key...
View ArticleRe : Trouble running sentinel license manager service
HI Maxwell,Some antivirus still have certain background services running even if scanning and other settings are disabled.These services can block the installation of drivers. Please try after...
View ArticleRe : type of variables
Hi Ahmed,The return types are as follows:feature unsigned int vendor_code void*handle unsigned inthasp_login enumPlease...
View ArticleRe : Unable to install akshasp.inf
Hi Gaurav,Sorry for the delay. I downloaded the latest installer as you linked and tried both commands successively. My error code is now 42 5 1317 -1906441208.I have also tried it with different...
View ArticleRe : Trouble running sentinel license manager service
I went ahead and tried it without McAfee installed and it did not have any change in behavior. have we confirmed that the driver installer is compatible with windows 10 version 15063?
View ArticleRe : Trouble running sentinel license manager service
Hi Maxwell,Yes, the drivers are compatible with this version.This may need detailed investigation. Please get in touch with our support team at technical.support@gemalto.com keeping your application's...
View ArticleRe : Unable to install akshasp.inf
Hi Nathan,Thanks for the update.This would require detailed investigation. Please get in touch with us through Gemalto Customer Support Portal <https://supportportal.gemalto.com/csm/>. Kindly...
View ArticleRe : Unable to install akshasp.inf
Hi Gaurav,I'm not able to register on your customer support portal as I don't have a customer number. Pasted below is my log file as I'm not able to attach it here.
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