Re : Unable to install akshasp.inf
Thanks for the update.Could you please mark an email at technical.support@gemalto.com along with the aksdrvsetup.log?Kindly include your vendor in the email.Thank You,Gaurav Bhanot
View ArticlePNP Detected Fatal Error
hii have below on different Servers, and both with Windows Server 2012R2 and Server 2016 (servers are Dell R730)i have a hasp key, and installed the driver Sentinel_LDK_Run-time_setup dated 2018when i...
View ArticleRe : PNP Detected Fatal Error
Hi Klass,Hope you are keeping well.We need to troubleshoot the issue at our end, kindly create a ticket in our support portal " https://gemalto.service-now.com/csm ". We will get back to you once...
View ArticleRe : PNP Detected Fatal Error
Hi Klaas,Thanks for creating ticket is our portal.Our engineer will get back to you.Regards,Anubhav
View ArticleEnvelope v7.6 (Mac) crashes while protecting 4D v15 Volume Desktop Application
I tried Envelope v7.6 on two Macs (with OS X 10.11.6 and 10.12.6).It crashes on both machines while protecting a application compiled into 4D v15 Volume Desktop.It seems to be an incompatibility with...
View ArticleRe : Envelope v7.6 (Mac) crashes while protecting 4D v15 Volume Desktop...
Hi Markus,Hope you are keeping well.We need to investigate reported issue further, kindly open ticket in our support portal " https://gemalto.service-now.com/csm " and we will get back to...
View ArticleRe : Envelope v7.6 (Mac) crashes while protecting 4D v15 Volume Desktop...
Hi Anobhav,I tried to register in order to open a ticket, but I got an error saying that the (registration) record could not be created.It might be because I have no customer identifier (company name...
View ArticleRe : Envelope v7.6 (Mac) crashes while protecting 4D v15 Volume Desktop...
Hi Markus,Kindly contact your Gemalto Sales Rep for Customer Identifier. Once you have your company identifier, kindly register yourself for ticket creation.Regards,Anubhav
View ArticleRe : Slow installation using command line installer (haspdinst.exe)
Hello,Did you manage to identify what is causing the slow installation? We are experiencing the same behavior on 2 out of 7 computers so far.Thank you,Andreea
View ArticleRe : Slow installation using command line installer (haspdinst.exe)
Hi Andreea,Thanks for reaching out to Gemalto.I would like to inform that this issue is already under observation of our RnD team and shall be fixed in upcoming release of Sentinel HASP/LDK drivers.In...
View ArticleRe : Slow installation using command line installer (haspdinst.exe)
Hi Andreea,Additionally, please share the complete operating system details (x86 or x64 bit) of the problematic machines.Regards,Gaurav Bhanot
View ArticleRe : Slow installation using command line installer (haspdinst.exe)
Hi Guarav,Sure thing.OS: Windows ProHardware details: Dell Precision M4600 (i7-2720QM, 20GB RAM) and Supermicro (Intel Xeon X5667 @ 3.07GHz, 48GB RAM)Virtual Machine or physical machine?both are...
View ArticleRe : Slow installation using command line installer (haspdinst.exe)
Hi Andreea,Thanks for sharing the details.I assume that you are using Windows 10 (x64 bit) OS. Kindly confirm the OS architecture.Please be informed that this issue is reported with some machine having...
View ArticleRe : Slow installation using command line installer (haspdinst.exe)
Yes, Windows 10 (x64 bit) and I do have the Fall Creators update installed. Thank you,Andreea
View ArticleRe : Slow installation using command line installer (haspdinst.exe)
Thanks for sharing the detail.For better tracking of the issue, I would suggest to get in touch with us through the Gemalto Customer Support Portal https://supportportal.gemalto.com/csm/ or mark an...
View ArticleRe : Slow installation using command line installer (haspdinst.exe)
We are also experiencing this issue on all of our WIndows 10 (x64) machines (all with Fall Creators update installed). Version 7.65 of the runtime is the slowest to install, taking well over 10 minutes...
View ArticleRe : Slow installation using command line installer (haspdinst.exe)
Hi,Thanks for reaching out to us.I would like to inform that the upcoming Sentinel HASP/LDK runtime package for Windows is planned to be released soon in order to address this problem. I will keep you...
View ArticleApplication says the HASP Key is no longer valid
I am trying to run an application in windows 10 that uses HASP HL Pro Version 3.25. There is no issue in installing the HASP driver. However when I try to run the application I get the following error...
View ArticleRe : Application says the HASP Key is no longer valid
Dear Customer,Thanks for reaching out to Gemalto.This appears to be a customized application error so I may require more details from your application vendor.Could you please check and confirm if the...
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