Re : How to cleanup the machine
Hi Neeraj,Please confirm the LDK version you are using.Thanks,Heena
View ArticleRe : How to cleanup the machine
Hi Neeraj,Please confirm the LDK/EMS version you are using at your end.If the EMS version is less than 7.6 you need to take a fresh c2v (having machine fingerprints) from customer machine and generate...
View ArticleDoes Envelope v7.6 lost drag and drop support?
Hi! I use Sentinel Envelope v7.6.1.71047 and noted that I am unable to drag and drop exe and dll files into Programs panel. I am getting a crossed circle when I try to drop a file in any of 3 visible...
View ArticleRe : Does Envelope v7.6 lost drag and drop support?
Hi Oleg,Thanks for your query !I would like to inform that the functionality to drag and drop a program in LDK Envelope for protection is available in LDK 7.6. Could you please try to add desired...
View ArticleRe : Does Envelope v7.6 lost drag and drop support?
Hi Gaurav,I would like to confirm that I can add programs (exe, apk, and dll) using "Add Programs" button without any error under log message. I also unable to drag and drop them on Program panel. Same...
View ArticleRe : Does Envelope v7.6 lost drag and drop support?
Hi Oleg,Thanks for confirming that you are able to add unprotected programs using "Add Programs" button in Sentinel Envelope. Please note that no issue should be faced on drag and dropping a supported...
View ArticleSentinel drivers do not work with latest Windows Insider update
I've been using the Sentinel USB dongle for years, but the latest Windows Insider update (slow ring) has made the dongle unusable because there is an incompatibility issue with the device drivers. I...
View ArticleRe : Sentinel drivers do not work with latest Windows Insider update
Hi Mark,Hope you are keeping well.Please download latest command-line driver from our website. For Command Line Installer " http://sentinelcustomer.safenet-inc.com/DownloadNotice.aspx?dID=8589947873 "...
View ArticleRe : Sentinel drivers do not work with latest Windows Insider update
Thank you for the response. Unfortunately, that solution did not work. Your software is embedded in another program called MusicMaster, so it does not live in its own directory on my machine. I even...
View ArticleRe : Sentinel drivers do not work with latest Windows Insider update
Hi Mark,Kindly follow below steps and share requested information:1- Go to Device Manager in your machine.2- Connect your key (USB dongle).3- Expand USB controller option in Device Manager.4- Share...
View ArticleRe : Sentinel drivers do not work with latest Windows Insider update
Thank you for your continued assistance. The screenshot you requested is attached.
View ArticleRe : Sentinel drivers do not work with latest Windows Insider update
Hi Mark,With shared screenshot, I am unable to find which type of dongle exactly you are using.As you are already in touch with your vendor so they will provide you necessary driver. Otherwise they...
View ArticleSlow installation using command line installer (haspdinst.exe)
I've recently experienced quite slow installation of hasp. This was noticed after moving to a new workstation, using Windows 10 (64-bit). Previously, with Windows 7, there had been no similar issuesThe...
View ArticleRe : Slow installation using command line installer (haspdinst.exe)
Hi Simon,Thanks for reaching out to Gemalto.Could you please share the following details:- Share if you have observed High Memory consumption at the time of Sentinel RTE Installation?- Share the...
View ArticleRe : Sentinel drivers do not work with latest Windows Insider update
This situation is becoming more frustrating by the minute, as now my computer is telling me I have a driver problem with your device whenever it does a health scan. I KNOW I have a driver problem, but...
View ArticleRe : Sentinel drivers do not work with latest Windows Insider update
Hi Mark,We have seen the key picture shared by you and it should work with the drivers shared by Anubhav earlier.But as you are still getting issues, please get in touch with your vendor so that they...
View ArticleRe : Slow installation using command line installer (haspdinst.exe)
Thought I already replied but it seems to have gotten lost in cyber space. Either way, my answers in red below.- Share if you have observed High Memory consumption at the time of Sentinel RTE...
View ArticleRe : Slow installation using command line installer (haspdinst.exe)
Thanks for sharing the details.As this would require detailed investigation, please get in touch with us through our Customer Support Portal https://supportportal.gemalto.com/csm/Regards,Gaurav Bhanot
View ArticleUnable to install akshasp.inf
Hi, I got a weird status code error that I don't see others having.42 5 1206 -1906441208I'm not sure how we got a negative windows system code. Looks like an overrun.
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