Re : EmptyScopeResults when trying to install a license
Dear Customer,Thanks for your query.It appears that your application is unable to locate the required Feature that matches the scope.Please note that this error is faced if API is not able to access...
View ArticleError: A pending order currently exists for this key
Hi!I have recycled the Sentinel HL Max key and then I try to burn the new licence I get following error message:StatusActivation failed with status code :4181. You cannot generate an update for this...
View ArticleRe : Error: A pending order currently exists for this key
Hello Oleg, Thanks for raising the concern.It seems like some updates created for this key were not applied which lead to the inconsistency. For this problem, you can format the license key using the...
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How to Transfer Sentinal SL to a new machine
I have a doubt,I need to transfer the license from one machine to another and we can not do it.We follow the process of transference of lynx as follows:1- We generate the recipient information...
View ArticleRe : How to Transfer Sentinal SL to a new machine
Hello Denilson, Thanks for raising the concern.The mentioned steps are correct for SL license re-host. We need to verify the reason behind this error appearing. Hence, please be suggested to share your...
View ArticleLicense/legal information HASP library
Hello, I need to do an company internal check of license agreement for some HASP component dll:- Hasp_net_Windows version 4.0.1.12423- Hasp_windows_93184.dll version 5.0.1.13493Where can I...
View ArticleRe : License/legal information HASP library
Hi Tobias,Please get back to us over our support id i.e. technical.support@gemalto.com or crmprod@gemalto.com for the same.Thanks,Heena
View Articleftp download error
Hi, I'm trying to download 'ftp://ftp.cis-app.com/pub/hasp/hl/windows/installed/redistribute/lm/HASP_LM_setup.zip'but it gives me "Connection refused" error. How can I obtain mentioned file?
View ArticleRe : ftp download error
Dear Customer,Hope you are doing well.Could you please share the type/color of Sentinel HL keys which is being used?Looking forward for your response.Thank You,Gaurav Bhanot
View ArticleRe : ftp download error
I confirm the link is broken. I found drivers I could get at https://safenet.gemalto.com/sentineldownloads/?s=&c=all&p=HASP+HL&o=Windows&t=all&l=all
View ArticleBroken HASP installation
I had a customer from a long time ago call about failing HASP installation. It uses a black HASP HL (memory hasp) device. It appears we programmed our own service using the hasp api.I have a...
View ArticleRe : Broken HASP installation
Hi Alan,Hope you are keeping well.Please follow the given instructions and share the results:1. Does the HASP HL key glows when connected on the machine?2. Try to plug in the HL key on another port of...
View ArticleRe : ftp download error
Hi Alan,Yes, the link 'ftp://ftp.cis-app.com/pub/hasp/hl/windows/installed/redistribute/lm/HASP_LM_setup.zip' is broken. However, I am keen to know the drivers (depends on type of HL key) required by...
View ArticleSentinel HASP Pro Problems with VS 2015 (CPP) and Envelope
We have previously successfully used the HASP Pro dongles to lock our software, as follows:1. LDK - envelope-protect our EXE and DLLS2. our software queries the dongle ID on start-up and compares with...
View ArticleRe : Sentinel HASP Pro Problems with VS 2015 (CPP) and Envelope
Hi Alison,Hope you are doing well!Thanks for sharing the description.However looks like the shared issue would require some investigation, so kindly login to our Customer portal using the below link...
View ArticleRe : Broken HASP installation
1. YES2. also yes3. yes4. yes5. there were two listed. it was difficult to discern which was what.To clarify the model, it's black, and the label on the back says TIME 06AP 2.2a QQIXBI also found...
View ArticleRe : ftp download error
@Gaurav: Linux distributions often need a simple download option like FTP or plain HTTP. Arch Linux, a popular Linux distribution with developers and other more cutting-edge folk, provides in it's...
View ArticleRe : Broken HASP installation
I was able to find a 32 bit system so I could run the old tools. Everything worked on the 32 bit system but figuring out how to convert that into success on a newer 64 bit OS is challenging me. Any...
View ArticleRe : Broken HASP installation
Good to know that you are able to program keys on 32 bit operating system.I would like to inform that the HASP4 is a legacy product and its developer tools have been discontinued.Please note that...
View ArticleRe : ftp download error
Hi Jakob,Thanks for sharing the concern with us.For further discussion on this concern, it would be great if you can reach us by sending email on technical.support@gemalto.com.Looking forward for your...
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