Re : Sentinel HL Pro key not network-enabled
Hi Donny,Hope you are keeping well.I would like to inform, you are using Sentinel Pro key that is kind of local key so we can not use same as network key. You have already seen am warning message in...
View ArticleRe : Customer finds "Sentinel key not found (H0007)
Hi Sergio,Thanks for sharing the information!To work on the issue further we would need more information and investigation. Kindly e-mail us the details at "technical.support@gemalto.com" for further...
View ArticleRe : Sentinel HL Pro key not network-enabled
Hi Anubhav,We will see what we are going to do with these keys.Thank you for the fast feedback.Regards,Donny
View ArticleRe : Sentinel HL Pro key not network-enabled
Hi Donny,Thank you for your reply.Feel free to con tact us whenever you have any query/issue with Sentinel products.Regards,Anubhav
View ArticleSecure storage for SL-Admin
We have a client who previously had been issued a SL-Admin licence for our product who claims to have formatted his hard drive and lost the licence.They now want us to issue a new licence (at our cost)...
View ArticleRe : Secure storage for SL-Admin
Hi Brett,Thanks for contacting Gemalto.Please follow the initial instructions and share further details on our support email address ‘technical.support@gemalto.com’ or ‘crmprod@gemalto.com’ for further...
View ArticleImaged computer lab no longer talks to license server
We use the Sentinel license Manager with the HASP USB dongle to secure one of our programs in a large computer lab at our university. This weekend I used a prototype image and cloned it to all of the...
View ArticleRe : Imaged computer lab no longer talks to license server
Hello Melinda, Â Thanks for raising the concern. Â We need some more clarification on the term prototype you have cloned, as mentioned. Â Have you cloned the OS where license manager was installed to...
View ArticleRe : Imaged computer lab no longer talks to license server
The license and key reside on a separate computer in a secure location (our server room). The Lab computers should all be identical and point to the machine FQDN in the server closet for their license....
View ArticleRe : Imaged computer lab no longer talks to license server
Hello Melinda, Thanks for the response.The issue seems to be related with the identical parameters in the cloned machines which may be conflicting with communication with the license server.We...
View ArticleRe : HASP vs Sentinel Desktop 12
Hi Giordix,Thanks for sharing the information!In case if other dongles are also giving us the same issue, we might need to do some investigation on the same.Kindly write us on...
View ArticleError SNTL_LG_MASTER_FEATURE_NOT_FOUND when creating a new HASP HL licence...
Hello,I am trying to build a C/C++ program that will create licences for new HASP keys using the Sentinel LDK API.I have prepared the code following the samples and I believe that it should work as...
View ArticleRe : Error SNTL_LG_MASTER_FEATURE_NOT_FOUND when creating a new HASP HL...
Hello Kostas, Thanks for raising the concern.It seems like the counts in the sentinel master key required for license generation has been consumed.However to make sure, kindly share these below...
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Re : Error SNTL_LG_MASTER_FEATURE_NOT_FOUND when creating a new HASP HL...
Thank you for your prompt reply!I was not aware that there is a finite number of licence generations. What would be the remedy for this?Details follow, as requested:1. I am trying to create an HL...
View ArticleRe : Error SNTL_LG_MASTER_FEATURE_NOT_FOUND when creating a new HASP HL...
Hello Kostas, Thanks for sharing the screenshot.However, this doesn't appears to be from "Sentinel Master Key" dongle and instead it appears to be "HASP HL" license dongle.To clear this confusion,...
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Re : Error SNTL_LG_MASTER_FEATURE_NOT_FOUND when creating a new HASP HL...
Hello Parth,I was not aware that such keys had an expiration date. I will be talking with a Gemalto representative, if needed.I attach the "Sentinel Keys" screenshot. The key is the one before the last...
View ArticleIdentifying Unknown Keys
I have two hardware keys that are used to license unknown pieces of software. One is an older Aladdin HASP HL USB key, and the other is a green Sentinel SafeNet key not much larger than a USB port....
View ArticleRe : Error SNTL_LG_MASTER_FEATURE_NOT_FOUND when creating a new HASP HL...
Hello Kostas, Thanks for the update.From the shared screenshot and the detail provided, it appears like the HASP master is blank and doesn't contain the features required for operations.Any master key...
View ArticleRe : Identifying Unknown Keys
Hi Kyle,Thanks for your query.Please be informed that there is not much vendor information which you can get through HL keys without their serial numbers. Kindly share the color/type of older HASP HL...
View ArticleRe : Error SNTL_LG_MASTER_FEATURE_NOT_FOUND when creating a new HASP HL...
Dear Parth,Thank you for your reply.I have contacted a Gemalto representative and we will be moving this forward together.Thank you very much for your assistance, the thread could be concluded now.Best...
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