Re : Sentinel SL secure storage I/O error or USB request error
Hi David, This may be a case of corruption related to license storage corresponding to your vendor code. It would need a deeper investigation. Please create a support ticket on Gemalto Customer Portal...
View ArticleRe : Error HASP_SCOPE_RESULTS_EMPTY
Hi Yosef, Thanks for raising the concern.Could you please confirm input tried with as "scope" and "format" ?For get-fingerprint operation, Scope xml should be :<?xml version="1.0" encoding="UTF-8"...
View ArticleRe : Yellow developer dongle 'changed' into a master key, no enveloping possible
We’re using Envelope 7.5 for our products as we need to support Windows XP. With the developer key in question, enveloping fails with an “invalid deallocation” message. I tried the bounce demo...
View ArticleRe : Yellow developer dongle 'changed' into a master key, no enveloping possible
Hello Edgar,Thanks for the response.We no longer support windows XP with our products as the support for the mentioned operating system has been deprecated by Microsoft. You have mentioned that the key...
View ArticleRe : Yellow developer dongle 'changed' into a master key, no enveloping possible
>>We no longer support windows XP We are not using Window XP as our build environment, but some of our customers are still using Windows XP. That is the reason we can't upgrade to the latest...
View ArticleRe : Yellow developer dongle 'changed' into a master key, no enveloping possible
Hi Edgar, Thanks for the reply.We value your concerns regarding the developer key. It would require to examine the key to investigate the appearing behavior.Please be suggested to reach our technical...
View ArticleHASP_NO_VLIB
Hi,I had installed aksusbd-7.80.1 on my Linux serverThe aksusbd-7.80.1.tar file was downloaded from the EMS server (Developer-->ER Installer)When i'm trying to attached V2C from from the Admin...
View ArticleRe : HASP_NO_VLIB
Hi Yosef,Installing the runtime tar file should copy the vlib files (both 32 and 64bit) in "/var/hasplm/update".Placing the file in "hasplm" would not help.Please try reinstalling the package from tar...
View ArticleRe : HASP_NO_VLIB
Hi Ashish,Thanks you for your replayon /var/hasplm/update i have the two files:haspvlib_94011.so haspvlib_x86_64_94011.sowhen i'm trying to attached V2C from from the Admin Control Center the...
View ArticleRe : HASP_NO_VLIB
Hi Yosef,This would need some detailed troubleshooting.Please create a ticket on our Customer Portal for this issue.If you are not registered on the portal then please drop us an email on...
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cannot start the "Sentinel Local License Manager" service
Dear All,hello everyone, we meet a issue.During machine working, it report error --- "Unable to access Sentinel HASP Run-Time Environment(H0033)".At this moment, we check the "Sentinel Local License...
View ArticleRe : cannot start the "Sentinel Local License Manager" service
Hi Howie,The version of runtime installed is very old.Please uninstall the same from Control Panel > Programs and Features > Sentinel RuntimeThen try installing the latest version from the...
View ArticleRe : cannot start the "Sentinel Local License Manager" service
hi Ashish,thanks.i had download the v7.8.1, but it does not support on winXP.could you send me a lastest version that support on winXP?thanks.BR,howie
View ArticleRe : cannot start the "Sentinel Local License Manager" service
You can try reinstalling the version 6.51.As you mentioned that the service gets started after machine reboot. So does it again get stopped after some time? In such case, some other application may be...
View ArticleRe : cannot start the "Sentinel Local License Manager" service
i have v6.31 install files, but after install it does not change, it is also 6.51.does it must be uninstall v6.51 first?also we didnot find something related the issue, happened ramdom.
View ArticleRe : cannot start the "Sentinel Local License Manager" service
Hi Howie,As mentioned before, we do not support Windows XP hence I would not be able provide much help here.You can install the application on some other machine with a newer OS (Windows 7 or above)...
View ArticleHASP_SECURE_STORE_ID_MISMATCH
Hi,Why i'm receiving HASP_SECURE_STORE_ID_MISMATCH when trying to login the Sentinel Service using the APImy hardware did not changed, the only thing that i can see is on the attached GIF the Key Type...
View ArticleRe : HASP_SECURE_STORE_ID_MISMATCH
Hello Yosef, Thanks for raising the concern.The error appearing usually happens when there is a substantial change in host machine's hardware that is detected by the clone detection mechanism.However,...
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Sentinel HL Not recognized in device manager
Hi I have been using a Sentinel key for years and has been working correctlyI have a few different keys and all have stopped since windows update Has anyone got a fix to correct this problemI have...
View ArticleRe : Sentinel HL Not recognized in device manager
Hi,Thanks for reaching out to Gemalto !Kindly share the complete operating system details along with detail of recently installed windows update.Please try to install the latest Sentinel HASP/LDK...
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