Re : Sentinel HL Pro key not network-enabled

March 7, 2017, 7:53 am

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Hi Donny,

Hope you are keeping well.

I would like to inform, you are using Sentinel Pro key that is kind of local key so we can not use same as network key. You have already seen am warning message in Sentinel Admin control center "Currently, a network-enabled Sentinel protection key is not connected to this License Manager".

Please contact your vendor for network key.

Regards,

Anubhav     

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Re : Customer finds "Sentinel key not found (H0007)

March 8, 2017, 9:18 am

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Hi Sergio,

Thanks for sharing the information!

To work on the issue further we would need more information and investigation. Kindly e-mail us the details at "technical.support@gemalto.com" for further troubleshooting.

Regards,
Gemalto Support

Re : Sentinel HL Pro key not network-enabled

March 8, 2017, 3:46 pm

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Hi Anubhav,

We will see what we are going to do with these keys.

Thank you for the fast feedback.

Regards,

Donny

Re : Sentinel HL Pro key not network-enabled

March 9, 2017, 4:04 am

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Hi Donny,

Thank you for your reply.

Feel free to con tact us whenever you have any query/issue with Sentinel products.

Regards,

Anubhav

Secure storage for SL-Admin

March 10, 2017, 1:49 am

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We have a client who previously had been issued a SL-Admin licence for our product who claims to have formatted his hard drive and lost the licence.

They now want us to issue a new licence (at our cost) and have sent a fingerprint file. How do we check that the licence has actually been lost, and that they are not trying to scam us to get a second licence? Is it possible to reissue the original licence as we have the v2c that was issued to them at the time and the corresponding c2v, everything handled through the LDK API (as we don't use the EMS).

Regards,

Brett

Re : Secure storage for SL-Admin

March 10, 2017, 6:43 am

≫ Next: Imaged computer lab no longer talks to license server

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Hi Brett,

Thanks for contacting Gemalto.

Please follow the initial instructions and share further details on our support email address ‘technical.support@gemalto.com’ or ‘crmprod@gemalto.com’ for further investigation:

1. Confirm the type of format performed by customer on the problemactic machine (High Level formatting or low level formatting).

2. Share the 'clone protection type' which you have specified in the Product of generated license.

3. Try to apply the base V2C file provided earlier and share the error screenshot received at customer's machine.

Thank you,

Gaurav Bhanot

Imaged computer lab no longer talks to license server

March 14, 2017, 2:20 pm

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We use the Sentinel license Manager with the HASP USB dongle to secure one of our programs in a large computer lab at our university. This weekend I used a prototype image and cloned it to all of the computers in the room. Now only the prototype will see the license server. The rest say Sentinel LDK Protection System error upon login saying "Sentinel key not found (H0007)". I have talked the the software people, but they did not have any solutions for me except to turn off the server and reimage the lab. Can someone come up with another way for me to solve this? Please? I have attached the diagnostics reports from the computer that will attach and one that will not. Any help is appreciated.

Re : Imaged computer lab no longer talks to license server

March 15, 2017, 3:40 am

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Hello Melinda,

 

Thanks for raising the concern.

 

We need some more clarification on the term prototype you have cloned, as mentioned.

 

Have you cloned the OS where license manager was installed to other machines?

 

This may help us investigate the issue.

 

As key is visible in the diagnostic report, its license should be accessible ideally.

 

Best regards,

Parth Kaushik

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Re : Imaged computer lab no longer talks to license server

March 15, 2017, 6:01 am

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The license and key reside on a separate computer in a secure location (our server room). The Lab computers should all be identical and point to the machine FQDN in the server closet for their license. The license server is running windows 7 and only the optitex software and security components. The lab machines have the optitex and many other software packages. I use one of these lab computers to install updated software each semester, then capture a copy to the hard drive using a cloning utility. this time we used AOMEI, last time it was Ghost (both with same result). When that image is placed on the remaining lab machines and they are renamed to be unique, they will no longer see the license server.
I did see something in another conversation about clone detection and some software switch...does this apply here?

Thanks for any insight.

Re : Imaged computer lab no longer talks to license server

March 17, 2017, 12:03 am

≫ Next: Re : HASP vs Sentinel Desktop 12

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Hello Melinda,

Thanks for the response.

The issue seems to be related with the identical parameters in the cloned machines which may be conflicting with communication with the license server.

We recommend you to kindly open a support incident for this concern by writing us at technical.support@gemalto.com for further levels of investigation.

Also, please mention what parameters you have changed in the cloned machines in-order to "rename it for being unique" (like machine hostname etc ).

This should be helpful to determine the root cause behind the behavior.

Best regards,

Parth Kaushik

Re : HASP vs Sentinel Desktop 12

March 22, 2017, 6:42 am

≫ Next: Error SNTL_LG_MASTER_FEATURE_NOT_FOUND when creating a new HASP HL licence using the API

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Hi Giordix,

Thanks for sharing the information!

In case if other dongles are also giving us the same issue, we might need to do some investigation on the same.

Kindly write us on "Technical.support@gemalto.com" with the details, so that we can work on the issue further.

Regards,

Gemalto Support

Error SNTL_LG_MASTER_FEATURE_NOT_FOUND when creating a new HASP HL licence using the API

March 22, 2017, 2:58 pm

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Hello,

I am trying to build a C/C++ program that will create licences for new HASP keys using the Sentinel LDK API.

I have prepared the code following the samples and I believe that it should work as intended. However,  when I am trying to apply the licence using

sntl_lg_generate_license()

I receive the error  SNTL_LG_MASTER_FEATURE_NOT_FOUND.

The PC in which the code is running has the new HASP HL and the Master Vendor keys attached. As far as I know, there is no Developer key available to us, as the protection framework could have been purchased a long time ago (I believe it was Aladdin at the time).

Anyone has any ideas about this?

Thank you very much.

Re : Error SNTL_LG_MASTER_FEATURE_NOT_FOUND when creating a new HASP HL licence using the API

March 23, 2017, 5:03 am

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Hello Kostas,

Thanks for raising the concern.

It seems like the counts in the sentinel master key required for license generation has been consumed.

However to make sure, kindly share these below details:

1- Type of license being created (whether its SL or HL license).
2- Open Sentinel Admin Control Centre ( http://localhost:1947/_int_/devices.html ), connect the master key and take the snapshot of all the features under "fetaures" tab of master key in "sentinel keys" page.

Looking forward for the response.

Best regards,

Parth Kaushik

Re : Error SNTL_LG_MASTER_FEATURE_NOT_FOUND when creating a new HASP HL licence using the API

March 23, 2017, 10:27 am

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Thank you for your prompt reply!

I was not aware that there is a finite number of licence generations. What would be the remedy for this?

Details follow, as requested:

1. I am trying to create an HL licence (<enforcement_type>HL or SL-AdminMode</enforcement_type> as <enforcement_type>HL</enforcement_type> alone would not work).

2. The "Features" section of the master key as output from the Admin Control Centre

Thank you for your help!

Best regards,
Kostas

Re : Error SNTL_LG_MASTER_FEATURE_NOT_FOUND when creating a new HASP HL licence using the API

March 24, 2017, 1:51 am

≫ Next: Re : Error SNTL_LG_MASTER_FEATURE_NOT_FOUND when creating a new HASP HL licence using the API

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Hello Kostas,

Thanks for sharing the screenshot.

However, this doesn't appears to be from "Sentinel Master Key" dongle and instead it appears to be "HASP HL" license dongle.

To clear this confusion, please share the "Sentinel Keys" page screenshot for this key as well.


In-case If the license generation features have expired then the only way forward is to get the master key refilled with counts and you may need to get in touch with sales for the same.

best regards,

Parth Kaushik

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Re : Error SNTL_LG_MASTER_FEATURE_NOT_FOUND when creating a new HASP HL licence using the API

March 27, 2017, 9:05 am

≫ Next: Identifying Unknown Keys

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Hello Parth,

I was not aware that such keys had an expiration date. I will be talking with a Gemalto representative, if needed.

I attach the "Sentinel Keys" screenshot. The key is the one before the last (Blue) and it is referred to as "Sentinel HASP Master".

The key itself reads: HASP SRM Master.

I hope this cleas up things a bit?  Thank you very much.

Best regards,
Kostas

Identifying Unknown Keys

March 27, 2017, 11:01 am

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I have two hardware keys that are used to license unknown pieces of software. One is an older Aladdin HASP HL USB key, and the other is a green Sentinel SafeNet key not much larger than a USB port. There are no serial numbers or other markings on these keys. Is there a way to extract vendor information from these, or at least identify which software developer they were sold to?

Re : Error SNTL_LG_MASTER_FEATURE_NOT_FOUND when creating a new HASP HL licence using the API

March 28, 2017, 12:47 am

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Hello Kostas,

Thanks for the update.

From the shared screenshot and the detail provided, it appears like the HASP master is blank and doesn't contain the features required for operations.

Any master key comes with certain features according with modules required for the customer's operation.

Kindly mention to gemalto representative that you require to program the dongle with the features.

Please share if we can conclude the thread.

Best regards,

Parth Kaushik

Re : Identifying Unknown Keys

March 28, 2017, 3:02 am

≫ Next: Re : Error SNTL_LG_MASTER_FEATURE_NOT_FOUND when creating a new HASP HL licence using the API

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Hi Kyle,

Thanks for your query.

Please be informed that there is not much vendor information which you can get through HL keys without their serial numbers. Kindly share the color/type of older HASP HL Key?

To know the vendor id/Batch code of Sentinel HASP HL keys:

- Download and Install the Sentinel HASP/LDK drivers from below mentioned link:

https://sentinelcustomer.gemalto.com/DownloadNotice.aspx?dID=8589947119

- Connect the HL keys with the machine.

- Open the Admin Control Center ( http://localhost:1947/_int_/devices.html ) and check if you are able to see both the keys. The Vendor information (Vendor ID, Batch code), Key id should be visible there.

Hope this helps !

Feel free to get back to me.

Re : Error SNTL_LG_MASTER_FEATURE_NOT_FOUND when creating a new HASP HL licence using the API

March 28, 2017, 4:47 am

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Dear Parth,

Thank you for your reply.

I have contacted a Gemalto representative and we will be moving this forward together.

Thank you very much for your assistance, the thread could be concluded now.

Best regards,
Kostas